傑克遜洞引力之家(Gravity Haus Jackson Hole)

There are many things wrong with this booking and hotel. First I’d all trip.com charged me more than the hotel was offering which was $140 which can be confirmed by the person named Bella at the hotel. Second they spam you and charge you $38 resort fee which they falsified at the time of the checking overall horrible experience will not use this hotel or service again.

Overall was okay. Location is good but hotel definitely needs an up grade. Rooms needs an upgrade. It’s a 3 star hotel but the pricing or a 4 star.

Awful place. Filthy, outdated room with bad lighting and low, claustrophobic ceilings. Very dated and shabby decor. Nothing at all like the pictures. Customer service is poor. Bar is decent and the server was good - that’s really the only positive thing I can say.

We really enjoyed our stay here for our first weekend visiting Jackson Hole. The design & common areas are spectacularly designed, friendly staff, flexible spaces & great loft rooms to spread out. My only comment in the needs improvement category is a space for people to change out of snowboarding/ski clothes to re-pack after checkout. This is a very common thing in ski resort hotel locations, we travel North America staying at anywhere from 5-7 winter resorts every winter & it's quite common to check out, yet continue boarding/skiing then come back to change before an evening flight. The location does have ski locker rooms but they are only reserved for members. This is definitely an area where the hotel could improve & provide ALL paying customers a place to compose themselves, change out of their wet clothes, pack their equipment, put on dry clothes, re-arrange their bags before departing. A paying customer is a paying customer.

It was a long uphill walk to get to the ski lift. Housekeeping was not every day. Outside corridor to get to elevator was very cold. Walking past the kitchen and dining area to get to hot tub. Only one Ice machine and it was on the lower level. I had to go outside to gain entry to ice machine. The prices for food and snacks was very high.

The door to the property was broken and there was a plywood door in its place. The property itself was dirty inside - when I went down for breakfast there were multiple tables that hadn't been cleared and crumbs on the bar stools and on the floor where I ended up sitting. The hot tub was not working for 2 of the days I was there, which I don't find acceptable for a hotel at a ski resort.

This place is currently in the middle of a massive remodel which it needs. Tiles falling off the hot tub pool. Walking around tools and construction materials just getting to and from your room. Construction noise of course. No food or bar service available. It doesn’t even have signage matching the name Gravity Haus on the exterior and has a plywood front door. The bellman service was good and the front desk ladies were friendly, but that was really the only positive part of the experience. Upon arrival our TV didn’t work so we spent the first 45 minutes of our stay cozy in our tiny room with their tech guy. He did manage to get it working, but it again failed at 6:00am in the morning. We didn’t feel like being cozy with him then, so we just had to live without it. There are many great options in Teton Village, and of course it Jackson. I would strongly recommend choosing one of them and not putting your trip in jeopardy by staying here currently during their remodel.

Our 3-night experience at Gravity Haus started out promising, but quickly degraded after check in. First, I made the reservation before they announced the construction and acquisition. I received an email letting me know that the hotel was purchased, and to expect “minimal” disruptions during my stay. None of the resort amenities, with the exception of the hot tub, were available. No lobby, no restaurant, no ski storage, nowhere to go hang out outside the guest room. Despite this, we still had to pay the FULL RESORT FEE for all guests. While the hot tub was available, guests had to completely leave the hotel and access through an exterior gate due to the construction. Construction crews were working in every hallway the entire day. The room: on the smaller side, but comfortable. There was no plan made for ski equipment, given the storage lockers were unavailable. The walls/doors around the entry area were dinged and scratched - I’m sure from previous guests having nowhere to leave equipment. The room was advertised with a mini-fridge, but did not have one! So had to dispose of all refrigerated items on arrival. There was three people on our reservation (double queen room) and they only do housekeeping every three days. Yet the room only had two mugs, two K-cups, two sets of bath towels. Didn’t realize until we were in a morning rush to the slopes, and had to wait for housekeeping. Overall, a frustrating stay, given advertised expectations and premium price tag.

Other reviews were a bit harsh, due to construction for property refresh. Common areas are upgraded and were nice, and only heard minimal noise from room upgrade construction during the day time hours. Staff was super helpful and food was good. We enjoyed our stay and would stay here again.